Contact Us

Getting in touch

If our FAQs do not answer your question, our support team is ready to help. You can reach us through the contact web form on our site, which goes straight to the team, or by email at [email protected].

We aim to answer every email within 2 business days. To help us reply quickly, please keep each query to a single email thread and avoid sending follow-ups on the same subject, as extra messages can slow things down.

Live chat

Our live chat runs from 9am to 4pm, Monday to Friday.

Safer gambling tools

You do not need to contact us to set deposit limits, take a break or self-exclude. These tools are available on the site around the clock, and using them yourself means they take effect at once. If you would like to talk about your gambling, please email our safer gambling team.

Verification documents

When you upload documents on the site, please give us 3 working days to check them before emailing about their status. Photo ID uploaded in My Account under Account Details is checked instantly.

Making a complaint

Every complaint helps us learn, and it gives us the opportunity to fix what went wrong for you. Please send your complaint to our customer care team. Once we receive it, our complaints team will:

• confirm receipt within 48 hours
• ask you for any further information needed
• investigate the matter
• give you a decision within 8 weeks of receiving everything we asked for

Independent dispute resolution

If we cannot settle your complaint, you may escalate it as a dispute. This applies once it has been through our internal process and we have reached deadlock, or if you have no satisfactory outcome within 8 weeks. Players in the UK can then contact eCOGRA (eGaming Compliance Services Limited), our free alternative dispute resolution service. eCOGRA will acknowledge your case, carry out an independent investigation and tell both you and us its ruling, which both sides treat as final. Players outside the UK can instead raise a decision with the Alderney Gambling Control Commission.

Who runs Hey Spin

Jumpman Gaming Limited operates Hey Spin. In Great Britain the company holds a Gambling Commission licence, account number 39175, and is regulated by the Commission. Outside Great Britain we are regulated by the Alderney Gambling Control Commission. Our registered business address is La Corvee House, La Corvee, GY9 3TQ, in Alderney in the Channel Islands, but it does not take correspondence, so please use the channels above.